Intake Coordinator

We are currently seeking flexible part-time team members to support our Contact Center during the following hours:

• Monday through Friday: 6:00 PM – 8:00 PM Eastern Time
• Saturday and Sunday: 8:30 AM – 8:00 PM Eastern Time

We anticipate hiring two part-time team members who can rotate schedules, assist with coverage, and provide support during employee absences and vacations.

Required

• Previous experience in customer service, inside sales, appointment setting, call center, administrative support, or similar customer-facing roles
• Excellent verbal communication and phone skills
• Strong organizational and time management abilities
• Ability to work independently in a remote environment
• Comfortable learning and utilizing CRM(Roofr/Jobber/Acculynx), scheduling, communication software, and VoIP Phone system(RingCentral)
• Professional, dependable, and customer-focused demeanor
• Strong attention to detail and follow-through
• Roofing industry experience would be given priority consideration
• Experience working for additional trades such as; HVAC, solar, windows, siding, remodeling, construction, or other home-improvement company
• Experience qualifying leads and scheduling appointments using a CRM
• Experience working in a remote contact center or call center environment
• Bilingual (English/Spanish) candidates are encouraged to apply

What Makes Someone Successful in This Role?

• You enjoy talking with people and building relationships.
• You are naturally friendly, professional, and empathetic.
• You can remain positive and productive during busy periods.
• You are comfortable asking questions and guiding conversations.
• You take ownership of customer experiences and follow through on commitments.
• You are self-motivated and dependable without requiring constant supervision.