Information Security Incident Manager

• 4+ years of experience in Information Technology, Infrastructure Operations, Hosting Operations, Platform Reliability, or related technical environments
• Bachelor’s Degree in Information Technology, Business Administration, or related field, or equivalent practical experience
• Proven history of Linux Incident Response & Forensics
• Ability to perform Advanced Log Analysis & System Auditing
• Ability to perform Network & Socket Triage
• Experience managing escalations and coordinating cross-functional technical teams
• Excellent written and verbal communication skills
• Strong organizational, analytical, and problem-solving abilities
• Ability to manage multiple priorities and remain composed in high-pressure operational situations
• Experience facilitating post-mortem reviews and corrective action tracking
• Ability to exercise independent judgment during operational incidents and escalations
• Experience working within hosting, cloud infrastructure, managed services, SaaS, or enterprise operations environments
• Familiarity with monitoring, alerting, observability, and operational workflow platforms
• Experience supporting 24x7 operational environments
• Project Management or operational governance experience

Work Environment

The physical demands described here are representative of those that must be met by an individual to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• While performing the essential duties of this job, the individual is regularly required to speak and hear
• While performing the essential duties of this job, the individual is regularly required to use hands for keyboarding, gross manipulation, and fine manipulation
• Works at a desk and computer screen for extended periods of time
• Works in a traditional climate controlled office environment or from home
• Works in a highly stressful environment dealing with a wide variety of challenges, deadlines and diverse employee population