Incident & Problem Mgmt ITIL Specialist (Telecommuter, US)

• Minimum of 5 years of experience working in an enterprise IT, service management, or business environment.
• Strong working knowledge of ITIL processes, including Asset, Change, and Release Management.
• Bachelor’s degree in information technology, Business Administration, Engineering, or a related field, or equivalent practical experience.
• ITIL certifications preferred
• Active U.S. Government security clearance preferred.
• Ability to work independently and as part of a collaborative team.
• Good knowledge and experience of SAP, MS Office and MS Teams
• Strong communication, decision making, pro-active and stakeholder engagement skills
• Excellent skills in Root Cause Analysis
• Excellent attention to detail
• Strategic thinking and tactical execution skills
• Excellent written and verbal communication skills
• Strong organizational and time management skills with the ability to prioritize and manage multiple tasks simultaneously.
• Can build trust, be assertive when required and shows initiative and enthusiasm
• Resilience, and able to deal with stressful situations
• Business and financial acumen with strong analytical skills
• Demonstrate an understanding of product supply chains
• Commercially astute
• Team-oriented working and thinking

What you can expect

There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.