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Inbound Call Center Executive at Intellier Ltd. | chakrie

Home›Jobs›Accounting/Finance›Inbound Call Center Executive

Intellier Ltd.Verified

Inbound Call Center Executive

Dhaka
Full time
Work at office

Salary: Negotiable
Deadline: 11 Oct 202628 days left
Vacancy: Not specified
Category: Accounting/Finance

Apply on company site

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Summary

Vacancy

Not specified

Location

Dhaka

Salary

Negotiable

Experience

Entry Level

Employment Status

Full time

Workplace

Work at office

Published

13 Sept 2026

Requirements

Additional Requirements

Required Qualifications & Skills: Minimum HSC/Diploma; Bachelor’s degree preferred
Freshers are also encouraged to apply
Prior experience in a call center/customer service/telco environment is preferred
Excellent communication skills in Bangla and English
Strong listening, probing, and problem-solving skills
Basic computer literacy and ability to work with CRM/contact center applications
Ability to work under pressure and manage high call volumes
Willingness to work in rotational shifts, including weekends and public holidays
Key Competencies: Customer-centric mindset Communication & active listening Problem-solving Complaint handling Patience and empathy Attention to detail Teamwork and adaptability

Responsibilities & Context

Process: For Telco

Department: Customer Experience / Contact Center

Location: Kawran Bazar

Key Responsibilities

Handle inbound customer calls and provide professional, accurate, and timely assistance.
Resolve customer queries related to voice, internet/data, packages, recharge, billing, SIM, network, and value-added services.
Perform customer verification and maintain data privacy and security.
Handle complaints and service requests while ensuring proper escalation when required.
Maintain required AHT, Service Level, Quality, Customer Satisfaction, and First Call Resolution targets.
Accurately document customer interactions and update CRM/system records.
Follow approved call scripts, SOPs, compliance requirements, and quality guidelines.
Demonstrate empathy, active listening, and professional communication throughout every interaction.

Skills & Expertise

Call Center
Customer service
Communication
Fluent English

Compensation & Other Benefits

SalaryNegotiable

Other benefits are as per company policy.

Workplace

Work at office

Employment Status

Full time

Job Location

Dhaka

How to Apply

Applications for this job are handled on the company's own website.

Apply on company siteApply before 11 Oct 2026

Company Information

Intellier Ltd.Information Technology (IT)

1Open vacancies
3Active jobs
0Followers

Founded on the principles of innovation and investing in great ideas, Intellier is a technology services company with a strong focus on delivering applications and products using multitude of software technologies and hardware products. The company has been working tirelessly to maintain a smile on our customer’s faces…

Website: www.intellier.com

View company profile & all jobs

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