Requirements

1–2 years of experience in customer service, software support, customer onboarding, or a similar customer-centric technical role.
Technical Aptitude: Comfort with basic SaaS concepts and modern workplace tools (e.g., G Suite, Excel/spreadsheets, and familiarity with CRM or project management tools like Salesforce, Asana, or Monday.com).
AI Readiness: Curiosity for and practical experience using standard AI productivity tools to work smarter and faster.

Exceptional written and verbal communication—you excel at making technical information feel simple, clear, and approachable.
Organization & Detail: Strong time-management skills with a knack for prioritizing tasks, tracking details, and managing multiple timelines without dropping the ball.
Problem-Solving Mindset: A proactive, inquisitive attitude with a passion for helping people overcome technical challenges.
High professionalism, adaptability, and an ability to collaborate fluidly across different teams and client personalities.
Travel Flexibility: Ability and willingness to travel to client sites up to 25% of the time.

Implementation Specialist (Associate Level)

Summary