2-3 years experience in implementation, project delivery, business analysis, customer onboarding, training, or a related customer-facing role.
Strong organizational, communication, and stakeholder management skills.
Ability to translate requirements into clear plans, workflows, documentation, or customer enablement materials.
Comfort managing timelines, risks, competing priorities, and customer expectations.
Solid understanding of data migrations and integration models (APIs, webhooks, batch processing)
Excellent communication skills, both written and verbal, with strong stakeholder management abilities
Highly organized with strong attention to detail and follow-through
Collaborative team player who can also operate independently
Growth-oriented mindset with a commitment to continuous learning and improvement
Experience in a B2B SaaS, technology, professional services, GRC, compliance, HR, legal, investigations, or risk-related environment (an asset!)

Implementation Lead

Summary