Hospital Manager

Job Context: The Hospital Manager is highly capable incumbents who should exhibit extensive clinical knowledge and demonstrable experience in a similar managerial role. An accomplished Hospital Manager will be someone who can align their medical expertise with best practices in health administration. In this role, his/her duties will include serving as a clinical advisor, overseeing clinical trials, and maintaining high standards of inpatient and outpatient care. S/he would oversee daily operations, serve as clinical advisor, and investigate any problems that may arise and may also contribute to medical research programs and supervise clinical trials. S/he would also work closely with the nursing team to provide clinical guidance, assist with education and support. Patients should feel that they have been dealt with in a professional, friendly and courteous manner.

Key Accountabilities: 

I. Looking after patients’ well-being

• Visit the wards and cabins with the clinical team and provide feedback to the full team for further improvement.

• Assure patient getting quality service in all steps of service.

• To ensure record keeping- clinical and non-clinical, e.g. history taking, diagnosis investigations, and so on.

• Follow up and treat patients immediately as necessities arise.

• Follow up with consultant visit, service/facility, death register, death certificate, and discharge summary.

• Not to leave anything undone – this may harm the patient/income of the hospital.

• Regular disease profile maintenance. 

II. Training and mentoring the hospital staff

• Train staff about mission, vision & values, manuals, and on other policies.

• Train on the discipline of the hospital area.

• Train staff about primary health care services. 

III.  Communication and coordination 

• Accountable to Head of Programmes.

• Not adopting any rule or regulation or steps which may hamper the slogan of Muslim Aid-“Serving Humanity”.

• Responsible for enhancing income and actively working on reducing the expenses incurred in different areas of the hospital.

• Always take the necessary steps to make the project suitable, maintain HAP standards, and ensure community participation.

• Remain vigilant for promotion and marketing.

• Eligible to do general operations and relevant activities.

IV.  Ensure effective and efficient Project Management:

• Establish and maintain necessary rapport, communication, and networking with governmental and non-governmental health agencies.

• Lead MACH in accordance with policies and guidelines of local govt. health agencies, Ministry of Health and Family Welfare, and Muslim Aid-UK Bangladesh Country Office Bangladesh.

• Ensure all procurements take place on time, maintaining MABFO policies and guidelines and ensuring transparency, cost-effectiveness, and highest quality.

• Organize timely meetings of the Management Committee and other critical meetings and ensure follow-up of decisions.

• Develop strategies and mechanisms for aligning MACH, its business processes, and services with technological advancements of markets both at home and abroad.

• Demonstrates awareness and sensitivity to gender, diversity, and inclusion.

• Prepare necessary reports proposals, business plans, concept notes, progress reports, etc., and submit them to the concern management.

• Follow the safeguarding reporting procedure in case any reportable incident takes place, and encourage others to do so. 

V. Leadership and Management      

• Provide regular one-on-ones to the relevant employees, ensuring that you adhere to MA’s annual appraisal “PACE” framework.

• Ensuring that relevant employees are set with annual SMART objectives and making sure that you are aware of your SMART objectives from your line manager. 

VI.  Other

• Ensure all records are maintained and stored appropriately in line with MA document management and IT policies.

• To comply with all policies, procedures, legal and regulatory requirements.

• Any other duties commensurate with the accountabilities of the post.

• Plus any other, e.g. Travel requirements