Homeless Services, Technical Support Specialist (Los Angeles Area or REMOTE ROLE

• Bachelor’s degree in Data Analytics, Computer Science or Information Systems, Public Policy, Planning, or a related field; equivalent experience may be considered.
• Significant professional experience working with HMIS and homeless services data systems, including a thorough understanding of HMIS software requirements
• Experience with ticket management systems such as Jira, Zendesk, Freshdesk, Salesforce Service Cloud, or ServiceNow.
• Experience supporting software testing, tracking issues, and collaborating with developers to ensure requirements are fulfilled
• Excellent written and verbal communication skills, with the ability to explain technical information clearly.
• Experiencing translating technical concepts to a non-technical audience using evidence-informed practices and adult learning principles.
• Ability to prioritize and manage multiple activities simultaneously in a fast-paced, changing environment while meeting stringent deadlines.
• Experience supporting software testing, tracking issues, and collaborating with developers to ensure requirements are fulfilled

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Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration. Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact for assistance.

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

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