Homeless Services, Manager of Training and Instructional Design (Los Angeles Are

• Bachelor’s Degree in Learning and Development, Organizational Management, Education, Public Policy, Business or Public Administration, Urban Planning, Social Work Administration, or other relevant field; advanced degree strongly preferred. Equivalent experience may be considered.
• Minimum 5 years of experience developing and delivering training and capacity building materials, preferably for an HMIS software or other comparable information technology platform
• Excellent verbal, interpersonal and written communication skills, with the ability to explain complex concepts to non-technical partners and training recipient
• Excellent verbal, interpersonal and written communication skills, with the ability to explain complex concepts to non-technical stakeholders
• Ability to supervise a team of approximately five HMIS trainers, appropriately providing constructive feedback and professional development/growth opportunities to direct reports
• Experiencing translating technical concepts to a non-technical audience using evidence-informed practices and adult learning principles.
• Ability to prioritize and manage multiple activities simultaneously in a fast-paced, changing environment while meeting stringent deadlines.

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Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration. Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact for assistance.

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

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• Liaise with CoC HMIS and data leadership, HMIS vendor, HMIS technical support teams, and other internal and external partners to ensure that gaps in HMIS knowledge and capacity are addressed through training
• Participate in regular meetings with the HMIS vendor to understand features, functionality, and changes to UI/UX
• Implement tracking systems to monitor HMIS end user compliance with training requirements, including the delivery of remedial trainings as part of corrective action plans
• Maintain expert-level knowledge and understanding of HUD and CoC HMIS requirements as they relate to data standards, reporting, privacy and security, and other policies and procedures
• Provide high quality training and knowledge transfer opportunities through professional facilitation and presentation skills
• Develop and implement quality assurance and control mechanisms to ensure accurate and accessible content is developed in consultation with appropriate HMIS Lead Agency and HMIS System Administration personnel
• Collaborate across program, policy, and technical teams to ensure trainings align with CoC policy priorities, federal/state/local requirements, and person-centered and trauma-aware practices
• Incorporate feedback loops and shTared learning opportunities with technical support teams to ensure that frequent and/or high-impact training needs identified through help desk and ticketing protocols are addressed through HMIS trainings