Help Desk Supervisor

REQUIRED:

• Ability to obtain and maintain a U.S. Government Public Trust clearance prior to start (candidates are not required to be cleared at the time of application).
• Authorized to work in the United States.
• Ability to work effectively in a fully remote environment.
• Hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported.
• Expert user of the Government’s word processing, spreadsheet, and email systems.
• Excellent oral and written communication skills.
• At least two years of experience providing direct end-user support for the applications being supported, including both telephone support and on-site assistance.
• At least one year of teaching/training experience involving computer applications, preferably database, imaging, or other automated litigation support applications.
• Prior supervisory experience strongly preferred.
• At least one year of experience in automated litigation support, and experience with DOJ office automation environments.
• Certain applications may require certification by the software provider.
• Undergraduate degree valued.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

• This is a fully remote position; work is performed from a home office.
• Must be located in or near the Washington, DC area and available for short-notice on-site meetings.
• Work is primarily sedentary, performed while using a computer for extended periods of time.

ITC Federal is an equal opportunity employer and will not discriminate against any application for employment on the basis of age, race, color, gender, national origin, religion, creed, disability, veteran status, marital status, sexual orientation, genetic information, military status, disability, or sex including pregnancy and childbirth or related medical condition or on any other basis prohibited by law.

Originally posted on Himalayas