Head of Technical Success, Government

About the team

The OpenAI for Government team partners with federal, state, local, defense, national security, and international public-sector organizations to securely and responsibly adopt frontier AI, strengthen public services, and deliver meaningful mission impact.

You’ll thrive in this role if you

Bring 10+ years of experience with public sector customers and have a strong track record of building and leading multidisciplinary technical customer-facing organizations across the full customer lifecycle, including developing and leading managers.

• Have led leaders and high-performing technical teams through periods of rapid growth, ambiguity, and organizational change, and can create clarity without adding unnecessary process.
• Bring deep technical acumen in AI and platform technologies, with credibility across model behavior and limitations, APIs and SDKs, agentic systems, retrieval and evaluation patterns, enterprise architecture, identity, data controls, security, cloud integration, reliability, observability, and operational readiness.
• Have significant experience serving government or similarly complex regulated customers and understand how mission objectives, security and compliance requirements, procurement, implementation partners, workforce adoption, and public accountability shape technical delivery.
• Have meaningful experience serving international government customers or leading international teams, with a practical understanding of how regulatory, procurement, security, data sovereignty, policy, and delivery requirements vary across countries and regions.
• Have led complex AI, machine learning, or enterprise platform implementations from early discovery through stable production and scaled adoption.
• Can translate complex technical concepts, tradeoffs, and strategies into clear decisions for executive, technical, operational, policy, and non-technical audiences.
• Are an exceptional executive communicator who can build trust, present a compelling point of view, listen deeply, and navigate consequential customer relationships.
• Use data and field evidence to evaluate organizational effectiveness, customer health, resource allocation, and technical success, and can turn that evidence into action.
• Collaborate effectively across Sales, Product, Engineering, Research, Security, Legal, Policy, and partner organizations, and can influence outcomes without relying on formal authority.
• Operate with high ownership, strong judgment, and a willingness to dive into the details when needed.
• Lead with humility, curiosity, and care for people, and are committed to building an inclusive, high-accountability team.
• Are personally committed to the safe and responsible development and deployment of AI for the benefit of the public.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

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