Head of Operations

The Head of Operations reports to Sauraj (Co-CEO, GTM and Operations) and take ownership of operational excellence company-wide. As Finance, Legal, People, IT and InfoSec, and Compliance grow into their own functions, this person partners with each lead on the operational side of their work and holds the whole together as one system. They lead the operations team and grow it into one fit for a company many times our current size.

• Builds the operating engine for growth and scale. Owns how the company runs operationally and designs the processes that hold up as headcount, revenue, and complexity grow fast. Everything breaks at each new stage of growth; this person sees it coming and rebuilds ahead of the curve so operations never becomes the ceiling on how fast we can move.
• Drives operational excellence across every function. Accountable for the operational side of finance, people, legal, and the wider back office, with IT, InfoSec, and compliance covered through the relevant leads. You will set the standard and makes sure nothing important falls between functions.
• Brings order to ambiguity. Takes the most complex, cross-functional problems and drives them to resolution bringing all the right stakeholder to the table, motivating and inspiring them to come together and deliver the project for everyone’s benefit.
• Is a decision partner. Frames trade-offs, surfaces risk early, and turns decisions into action, so the leadership team works from reliable data and sound judgment.
• Builds and inspires the operations team. Hires, develops, and leads an operations team people want to be part of, and sets a standard of execution that raises the bar for everyone who works with them.