Proven experience running a modern, multi-function warehouse or distribution site at scale
Background in D2C logistics and industrial manufacturing
Strong quantitative and analytical ability: comfortable building and interrogating models, not just reading dashboards
Genuine continuous improvement or lean background, applied as a default way of working to black belt standard.
AI native - Fluency and experience is a must
Commercially and technically fluent, including confidence with Salesforce, WMS systems and warehouse automation
Track record of building control environments: inventory accuracy, reporting integrity, performance frameworks, where none existed before
Experience managing carrier relationships
Strong people leadership through both line managers and direct floor management Desirable
Experience in a circular economy or refurbishment-led operating model
Experience building a WMS from scratch or its continuous evolution
Peak season planning experience in a high SKU count, seasonal demand environment

Head of Operations

Summary