Head of Implementation

Lead the complete software implementation lifecycle from Business Requirement Analysis to Go-Live.

Manage multiple ERP/software implementation projects simultaneously.

Ensure projects are delivered within agreed scope, timeline, quality.

Monitor project progress and take corrective actions for delayed.

Ensure proper documentation of BRD, UAT, training, Go-Live and handover documents.

Lead implementation of customized VAT, Tax and regulatory compliance software.

Understand Bangladesh VAT & Tax-related business requirements and translate them into software solutions.

Coordinate with client finance, VAT, tax and commercial teams.

Ensure system processes comply with applicable regulatory requirements.

Manage regulatory changes and coordinate required system enhancements with the Product/Development team.

Identify process gaps and recommend system/process improvements.

Review customization requests and determine whether they are configuration, enhancement or change requests.

Maintain strong relationships with key clients and senior management.

Conduct regular project steering meetings with clients.

Ensure customer satisfaction and successful project adoption.

Identify opportunities for additional modules, enhancements and long-term support services.

Lead and mentor Project Managers, Implementation Consultants, Trainers and Support Teams.

Define team responsibilities, KPIs and performance targets.

Allocate resources based on project priorities.

Develop the organization`s implementation capability through training and knowledge sharing.

Prioritize development requirements based on business and project criticality.

Ensure proper UAT before deployment.

Control customization to prevent unnecessary modification of the core product.

Establish effective communication between Client → Implementation → BA → Development → QA → Deployment → Support.

Conduct post-implementation review and identify improvement opportunities.