Head of Employee Tech & Experience (ETX)

About the Team

Employee Tech & Experience (ETX) helps people at OpenAI do their most ambitious work. Across Helpdesk, Executive Support, Systems Operations, Logistics and AV, we make technology simple, reliable and secure. Employee needs guide what we build, improve and choose to eliminate.

You might thrive in this role if you:

• Have led global organizations through growth and transformation, with measurable improvements in employee experience and reliability.
• Start with what employees need. Use research and design to challenge assumptions and remove unnecessary work.
• Rethink how the organization works as AI advances, expanding what agents can own and delivering measurable amplification.
• Build leadership teams that help people grow, own meaningful work and enjoy working together.
• Set direction and investment priorities with leadership across the company. Own execution, adoption and lasting results.

The impact you’ll have

You’ll help people at OpenAI do their most ambitious work. You’ll compound the impact of ETX’s agent-led work, turning advances in AI into measurable amplification, giving people back time and making technology simpler and more reliable as we grow. You’ll develop leaders who grow others, sustaining a culture where people feel valued, own meaningful work and enjoy achieving together what once felt out of reach.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

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We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.

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At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.