Head of Customer Experience

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• You bring 3-5 years of experience in Solution Engineering, Implementation, Value Engineering or Customer Success in enterprise or mid-market environments with high implementation complexity. Structuring POV execution and scoping complex technical implementations across multiple stakeholders is your core, not a secondary skill.
• You have led a team for at least 1-2 years, hiring and developing ICs, in an environment where the playbook didn't exist until you wrote it.
• You don't need to code, but you can read and map an ERP integration, assess what's feasible and push back in a room full of engineers.
• You are eager to learn the product from scratch and understand it inside out. You drive roadmap prioritization from the field and connect customer feedback to what actually gets built.
• You have carried commercial ownership in a previous implementation or GTM role. You've qualified upsell, defended pricing and driven expansion.
• You handle multi-layered enterprise accounts, tough stakeholder conversations and direct feedback without losing composure.
• You speak German on a native level and are fluent in English.

Nice to have: Construction Tech, Supply Chain or Logistics SaaS experience; hands-on building of features or integrations; early-stage startup experience (<50 employees) where you built processes from scratch.