Head of Customer Adoption (f/m/d) at Awin | chakrie

Requirements

Leadership experience within a Customer Success, Account Management or Customer Experience role.
Proven success driving customer adoption, engagement, retention, and commercial growth in a SaaS, platform, or Martech environment.
A minimum of 7 years Affiliate, partnership, or performance marketing industry experience.
Strong commercial acumen with the ability to drive GP growth through customer outcomes.
Experience leading and developing high-performing customer-facing teams.
Data-driven approach to customer management, using customer health, engagement, and commercial insights to prioritize activity and maximize impact.
Strong stakeholder management and cross-functional collaboration skills.
Passion for delivering scalable customer success and value realization programs.
Experience leveraging AI and machine learning insights to drive customer growth strategies.
Salesforce CRM expertise.

Responsibilities

A clear overview of what is expected, written by the people who posted it, with every detail you need to decide.

Qualifications, experience and the skills that matter most, along with anything that would make you stand out.

Practical next steps, the documents to prepare and the dates to keep in mind before you apply or get in touch.

Contact details, links to the official source and the notes our team adds after checking each listing by hand.

Skills & expertise

Qualifications, experience and the skills that matter most, along with anything that would make you stand out.

Practical next steps, the documents to prepare and the dates to keep in mind before you apply or get in touch.

Contact details, links to the official source and the notes our team adds after checking each listing by hand.

Everything else on this page, kept up to date and available to every member of Chakrie at no cost at all.

Salary & benefits

A clear overview of what is expected, written by the people who posted it, with every detail you need to decide.

Qualifications, experience and the skills that matter most, along with anything that would make you stand out.

Practical next steps, the documents to prepare and the dates to keep in mind before you apply or get in touch.

Contact details, links to the official source and the notes our team adds after checking each listing by hand.

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