Business Growth & Revenue Ownership
- Own enterprise lead generation and maintain a healthy sales pipeline
- Drive delivery-led upsell, cross-sell, and account expansion
- Forecast revenue and ensure consistent achievement of business targets
- Manage margins, utilization, and profitability across projects and portfolios
Delivery & Operational Excellence
- Own end-to-end project and program delivery across multiple accounts
- Establish scalable delivery governance, KPIs, SLAs, reporting structures, and risk management practices
- Ensure projects are delivered on time, within scope, and within budget
- Implement repeatable processes for consistent delivery quality
Team Leadership & Scaling
- Lead, hire, mentor, and performance-manage Project Managers and delivery teams
- Build high-performing, accountable, and process-driven teams
- Create career development paths and succession plans within delivery units
Client & Stakeholder Management
- Act as the senior client owner and primary escalation point
- Manage enterprise stakeholders, contracts, scope negotiations, and long-term partnerships
- Ensure high client satisfaction, retention, and referenceability
Sales & Leadership Collaborations
- Partner with Sales and Leadership during pre-sales, solutioning, estimation, and pricing
- Contribute to closing enterprise deals with delivery and commercial insights
- Align project execution with overall company strategy and growth plans
