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Minimum HSC or equivalent
Bachelor’s degree will be preferred
Hospitality/Restaurant Management education or training will be an advantage
Minimum 1─3 years of relevant experience in restaurant, café, hotel, fast-food, or hospitality operations.
Experience in floor supervision, shift supervision, Captain, or similar service role will be preferred.
Strong guest-service orientation and communication skills
Ability to supervise and coordinate service teams
Ability to handle guest service calmly and professionally
Good understanding of restaurant floor operations and POS/KOT flow
Strong problem-solving skills and ability to work under pressure
Responsible, disciplined, organized, and service-oriented
Willingness to work in shifts, on weekends, and on public/festival holidays
Willingness to work at any assigned Restaurant Outlet
Job Context
Helium Bangladesh is looking for responsible, energetic, and service-oriented Hall Supervisors to supervise restaurant floor operations, coordinate service teams, maintain guest-service standards, and ensure smooth operations during regular and peak hours.
Job Location
Restaurant Outlets in divisional cities of Bangladesh
Key Responsibilities
Supervise day-to-day dining floor and guest-service operations.
Coordinate Zone Captains, Service Waiters, Food Runners, Bussers, and other service personnel.
Manage manpower deployment, zone/table allocation, guest flow, and table readiness.
Monitor order flow, food delivery, service delays, wrong/missing items, and guest complaints.
Coordinate closely with Kitchen, Beverage, Cashier, and Service Teams.
Support opening readiness, pre-shift briefing, peak-hour control, and closing activities.
Ensure service SOPs, grooming, hygiene, cleanliness, and workplace discipline are maintained.
Monitor menu availability and communicate unavailable/limited items to relevant teams.
Escalate serious guest-service, safety, discipline, or operational issues to the Restaurant Manager.
Maintain required checklists, shift records, and basic operational reports.
Work at office
Full time
Anywhere in Bangladesh
Applications for this job are handled on the company's own website.
Helium Restaurant is a renowned dining establishment committed to providing an exceptional culinary experience. Our team is dedicated to delivering top-notch service and delectable cuisine in an inviting atmosphere.
এই চাকরির জন্য বিজ্ঞাপনদাতা ব্যক্তি/প্রতিষ্ঠান আপনার কাছ থেকে কোন অর্থ চাইলে কিংবা নিয়োগ প্রক্রিয়া চলাকালীন কোন প্রকার হয়রানিমূলক (শারীরিক/মানসিক) আচরণ করলে অতিসত্বর আমাদেরকে জানান অথবা জবটি রিপোর্ট করুন। চাকরি পাওয়ার জন্য কোন ব্যক্তি/প্রতিষ্ঠানকে অর্থ প্রদান করবেন না। চাকরিকালীন কোন প্রকার হয়রানির (শারীরিক/মানসিক) সম্ভাবনা থাকলে সেখানে জয়েন করবেন না। কোন প্রকার অর্থ লেনদেন বা নিয়োগদাতা কর্তৃক হয়রানির দায়িত্ব Chakrie বহন করবে না।
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