High School diploma or equivalent
Previous customer service experience preferred
Positive attitude and strong commitment to providing excellent customer service
Ability to communicate effectively with diverse audiences including shoppers, retailers, centre management, service providers, and all shopping centre personnel
Capable of working in a fast-paced environment while multi-tasking and maintaining a high level of professionalism
Strong written and verbal communication skills; multilingual abilities are considered an asset
Proficient in conflict resolution and de-escalation techniques
Friendly, approachable, proactive, and solution-oriented personality
Above-average computer skills and comfort with point-of-sale systems
Flexibility to work weekends, evenings, and holidays as required during the seasonal period

Guest Services Representative

Summary