Guest Relationship Officer (GRO) Intern

Job Overview:

This internship is designed for young talents who are passionate about hospitality, guest experience, communication, and premium service standards. Interns will gain hands-on experience in front-office operations and luxury guest relations within a sophisticated hospitality environment.

Organization: Cityscape Lifestyle Limited

Duration: 3 Months (With Observation Period)

Job Responsibilities:

• Warmly welcome and greet guests/members upon arrival
• Provide accurate information regarding services, facilities, and membership offers
• Maintain a polished, professional, and guest-friendly environment
• Coordinate with internal teams to ensure smooth guest experience
• Handle guest interactions professionally and confidently
• Uphold hospitality etiquette, grooming standards, and communication protocols
• Observe guest feedback and support service improvement initiatives