Global Head of Facilities

Mission

Neko is redefining what prevention means, from treating illness when it arrives, to sustaining health before it's ever at risk. Our mission: make data-driven, preventative care accessible to more people, before symptoms appear.

In a single, non-invasive visit under an hour, proprietary technology and direct clinical care combine to deliver personalised, actionable insights. It's a team that thinks in 10x, not 10%. Every role here plays a part in building a world where prevention is the norm, and where your work genuinely helps people live longer, healthier lives.

What You’ll Deliver in the First 6–12 Months

Strategy & Standardisation

• Define and own the global facilities strategy, setting consistent standards, operating procedures, and performance benchmarks across all markets
• Build scalable playbooks, tooling, and reporting frameworks that allow the function to grow efficiently as new clinics and offices are added across geographies
• Benchmark against best-in-class facilities and healthcare operations globally, continuously evolving the standard Neko holds itself to

Team Leadership & Regional Oversight

• Lead, mentor, and develop a team of regional Facilities Managers, providing clear direction and accountability across markets
• Establish the operating rhythm — cadences, escalation paths, and governance — that keeps regional teams aligned and performing consistently
• Foster a high-performance culture that balances global standards with the autonomy regional managers need to execute locally

Expansion & Operational Readiness

• Partner with Expansion, Operations, and Medical teams to develop a repeatable model for ongoing clinic maintenance, upkeep, and refresh cycles, ensuring every site continues to meet Neko's quality bar long after opening day
• Oversee global vendor relationships and strategic service agreements, ensuring quality, consistency, and strong commercial terms across markets
• Ensure all facilities meet applicable regulatory, safety, and healthcare compliance requirements, with a unified risk and emergency preparedness framework

Drive performance and financial rigour

• Own the global facilities budget, allocating resources to protect quality and safety while identifying where smart efficiency is possible without compromising the member experience.
• Define and track the KPIs that tell the true story of facilities performance globally, across hard services, soft services, security, and compliance, using data to identify trends before they become problems.
• Report on facilities health and strategic priorities to the COO and Operations Leadership Team on a regular basis