Global Head of Customer Solutions at Breakmark | chakrie

Requirements

Additional Requirements

Significant leadership experience within Customer Solutions, Technical Account Management, Enterprise Customer Success, Technical Support, or a related function
Experience leading global technical support and customer-facing teams, ideally within payments, fintech, SaaS, or another technically complex B2B environment
Strong understanding of post-implementation enterprise customer management and technical support operations
Demonstrated success building, scaling, and professionalizing internationally distributed teams
Strong people leadership skills, including experience hiring, coaching, developing, and managing managers
Ability to define global processes, service standards, performance metrics, and escalation frameworks
Confidence working with senior enterprise stakeholders and navigating complex or business-critical customer situations
Strong cross-functional collaboration skills, particularly with Engineering, Product, Sales, and Operations
Ability to combine strategic thinking with hands-on execution in a fast-moving, high-growth environment
Excellent analytical, organizational, and problem-solving capabilities
Fluency in English; Spanish is a strong advantage
Willingness to travel internationally as required, approximately once per quarter
you will create a scalable and consistent global Customer Solutions organization that delivers excellent technical support
and supports the company’s international growth.
You will build a high-performing team
improve visibility through meaningful metrics
and ensure that customer needs are effectively represented across Engineering
you will help turn complex post-implementation interactions into long-term customer confidence and partnership.
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Salary & benefits

A clear overview of what is expected, written by the people who posted it, with every detail you need to decide.

Qualifications, experience and the skills that matter most, along with anything that would make you stand out.

Practical next steps, the documents to prepare and the dates to keep in mind before you apply or get in touch.

Contact details, links to the official source and the notes our team adds after checking each listing by hand.

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Global Head of Customer Solutions

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