Global Clinic Operations Lead

Mission

Neko is redefining what prevention means, from treating illness when it arrives, to sustaining health before it's ever at risk. Our mission: make data-driven, preventative care accessible to more people, before symptoms appear.

In a single, non-invasive visit under an hour, proprietary technology and direct clinical care combine to deliver personalised, actionable insights. It's a team that thinks in 10x, not 10%. Every role here plays a part in building a world where prevention is the norm, and where your work genuinely helps people live longer, healthier lives.

What you'll deliver in the first 6-12 months

Build and enforce the intake model

• Design the process that governs how every team at Neko communicates with clinical staff – how requests are submitted, evaluated, sequenced, and approved
• Build the centralised view that ensures nothing reaches clinical staff in an uncoordinated or duplicative way
• Document decision criteria clearly enough that stakeholders understand and trust how calls are made
• Define escalation paths for urgent communications that need to move faster than the standard cadence

Drive organisation-wide change management

• Partner with senior leadership to establish the intake model as an endorsed, org-wide norm – not an optional service, but the way Neko works
• Run a structured roll-out across every team with touch points to clinical staff
• Build the relationships that make the process feel collaborative rather than bureaucratic
• Report regularly on intake volume, team compliance, and where we need to evolve.

Operationalise clinical communications

• Start with a clear-eyed audit of how information reaches clinical teams today – the gaps, the overlaps, the friction
• Build a global clinical programme with a single source of truth that clinical staff can rely on
• Design the right mix of channels and formats for a dispersed, non-desk workforce – including AI-enabled formats like short-form video, audio briefings, and visual summaries
• Create repeatable templates that make consistency straightforward for programme managers and local teams
• Equip clinic leads with the tools and confidence to communicate well within their teams without losing global coherence
• Define the metrics that prove it's working – comprehension, consistency, engagement, reduction in operational noise – and report on them regularly
• Build a global communications cadence that helps leadership teams understand what’s changing, what’s ahead and how to prepare.