Front Desk Executive / Customer Relationship Executive

Department : HR & Facilities Management

Reports To : Head of HR & Facilities Management

Job Summary:

We are looking for a friendly, professional, and well-organized Front Desk Executive/Customer Relationship Executive to manage reception activities and provide excellent customer service. The ideal candidate will be responsible for welcoming visitors, handling calls and inquiries, coordinating with internal departments, and ensuring smooth day-to-day front desk operations.

Responsibilities & Context:

• Greet and welcome guests, visitors, and clients in a professional manner.

• Answer, screen, and transfer incoming phone calls.

• Handle visitor inquiries and provide accurate information.

• Manage visitor registration and maintain front desk records.

• Receive and distribute mail, courier items, and documents.

• Coordinate with different departments regarding visitors, meetings, and appointments.

• Schedule and manage meeting rooms when required.

• Maintain a clean, organized, and professional reception area.

• Handle basic administrative and clerical tasks.

• Maintain confidentiality of company and visitor information.

• Assist with office coordination and other administrative activities as assigned.

• Ensure a high standard of customer service and professional communication at all times.