Front Desk & Customer Care Intern

Maintain and update visitor logs, employee in/out records, and correspondence registers.

Welcome and assist visitors, including Board members and stakeholders, and direct them appropriately.

Manage incoming and outgoing letters/documents efficiently.

Report to the Head of Admin, Head of Operations, or DMD as needed.

Monitoring working updates and informing the concerns.

Any other tasks assigned by the management time to time.

Handle customer inquiries via phone, email, and social media.

Resolve customer complaints and provide effective solutions.

Maintain accurate customer records and update databases.

Follow up with customers to ensure satisfaction and build strong relationships.

Ensuring the customer has a positive experience with the company.

Responding to customer service issues in a timely manner.

Maintaining accurate records and documenting all customer service activities and discussions.

Efficiently handle inbound and outbound calls and inform them to the relevant dept.