Founding Technical Account Manager (French Speaking) m/f/d - AI health tech

🎤 Why voize? Because we're more than just a job!

At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to busywork and complex systems that pull them away from what matters most: people.

Our vision is to change that by building AI companions that seamlessly take over digital workflows. We don't replace humans with technology - we amplify their impact.

Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload.

As a dynamic team, we combine first-in-class technology with meaningful social impact. And now, we're looking for you to join us on this mission!

💡 Your Mission: Be the technical backbone of our French launch

France is our next big market - and as our Founding Technical Account Manager (France), you are the first dedicated customer-facing technical hire for it. You become the single clear technical owner for our first French customers across their entire lifecycle: implementation, technical setup, rollout support, ongoing troubleshooting, and continuous improvement.

This is a true founding role. You'll operate as a one-person Swiss army knife across Technical Support and Solution Engineering - solving hands-on today, and building the playbooks, documentation, and processes that a whole French technical team will run on tomorrow. Your work makes voize's first French customers wildly successful - and referenceable.

🚀 Your Daily Business - No two days are alike

• Own technical planning and setup end-to-end for new French customers and rollouts - from the first technical scoping call through go-live and steady-state usage
• Own inbound customer and technical support for the French market: every French support request has a clear owner - you triage, troubleshoot, resolve, or escalate within agreed response expectations
• Diagnose ambiguous issues hands-on across our app, backend, customer-side IT (networks, devices, MDM), and system integrations - and keep customers clearly informed along the way, in French
• Build the French playbook from scratch: setup and support documentation, escalation paths, response standards, and recurring-issue tracking that future hires in the market will ramp on
• Be the technical voice of the French customer: categorize escalations and recurring blockers and feed them back into Product, Support, and Solution Engineering
• Work hand in hand with our EU teams: clear escalation paths into Support, Solution Engineering, and Product - with the goal that standard French requests no longer depend on ad hoc help from the existing team
• Turn learnings into leverage: identify the most common technical blockers in the French market - from facility IT patterns to local care software ecosystems - and translate them into better processes, documentation, and product feedback

🌱 Growing together - what you can expect at voize

• We are a fast-growing startup, that means you will tackle challenges, grow quickly, and make a real impact, giving frontline workers more time for people
• We foster an open, collaborative culture with regular team events, whether you work from our Berlin office or remotely across Germany
• Become a co-creator of our success with stock options
• Generous perks: 30 vacation days plus your birthday off, Germany Transport Ticket, Urban Sports Club, regular company off-sites, and access to learning platforms such as Blinkist and Audible, plus free language courses
• You decide when you work best, that means flexible working hours and a good hybrid set-up.

✨ Ready to talk? Apply now! 🚀

We look forward to your application and can't wait to meet you - no matter who you are or what background you have!

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