FOS Root Cause Analysis Manager at Monzo | chakrie

Requirements

in-depth knowledge of DISP, FCA regulatory expectations, and the end-to-end FOS journey and Ombudsman decision-making processes is essential.
Senior stakeholder influence: exceptional ability to negotiate with, challenge, and gain buy-in from senior leaders to drive change.
Data & analytics oversight: fluent in data-driven decision-making, with experience using tools like Looker to track metrics, identify trends, and measure risk exposure.
Governance & risk management: strong track record of preparing executive committee decks, and enterprise risk management experience.
Strategic communication: ability to distill complex operational failures and technical findings into clear, high-level narratives and actionable recommendations for board-level audiences.

Responsibilities

A clear overview of what is expected, written by the people who posted it, with every detail you need to decide.

Qualifications, experience and the skills that matter most, along with anything that would make you stand out.

Practical next steps, the documents to prepare and the dates to keep in mind before you apply or get in touch.

Contact details, links to the official source and the notes our team adds after checking each listing by hand.

Skills & expertise

Qualifications, experience and the skills that matter most, along with anything that would make you stand out.

Practical next steps, the documents to prepare and the dates to keep in mind before you apply or get in touch.

Contact details, links to the official source and the notes our team adds after checking each listing by hand.

Everything else on this page, kept up to date and available to every member of Chakrie at no cost at all.

Salary & benefits

A clear overview of what is expected, written by the people who posted it, with every detail you need to decide.

Qualifications, experience and the skills that matter most, along with anything that would make you stand out.

Practical next steps, the documents to prepare and the dates to keep in mind before you apply or get in touch.

Contact details, links to the official source and the notes our team adds after checking each listing by hand.

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