Foreign Client Service Officer

Communicate professionally with foreign customers through the Carousell app.

Respond to customer inquiries and generate potential renovation project leads.

Understand customers` requirements, project details, and expectations.

Follow up with potential clients and convert inquiries into confirmed projects.

Prepare and communicate quotations and project details to customers.

Negotiate prices, terms, and project schedules when required.

Coordinate with company workers, technicians, and supervisors to execute projects according to customer requirements.

Monitor project progress and maintain regular communication with clients.

Handle customer questions, feedback, and complaints professionally.

Build and maintain long-term relationships with foreign clients.

Maintain records of customer inquiries, quotations, confirmed projects, and follow-ups.