Fleet Operations Associate

Vehicle Readiness & Preparation:

• Daily Fleet Management: Review and assess available AVs each shift, executing pre-deployment safety checks and end-of-day diagnostics to ensure all vehicles meet operational readiness standards per partner requirements.
• Vehicle State Transitions: Progress vehicles through operational states by completing all required checklists, sensor inspections, and verification processes in the fleet management system.
• Quality Assurance: Perform comprehensive vehicle inspections following partner knowledge base standards, annotating issues and ensuring adherence to Critical to Quality processes.
• Task Execution: Manage daily tasks via digital task management system, ensuring efficient workflow and timely completion of all vehicle preparation activities.

Charging, Cleaning & Fleet Servicing:

• Vehicle Cleanliness Standards: Maintain interior and exterior cleanliness meeting partner brand standards, ensuring all components (body panels, glass, sensors) are free of dirt, debris, dust, and odors following established cleaning procedures.
• Charging Operations: Execute strategic charging activities at optimal times, including mid-day charging sessions, while completing concurrent tasks to maximize efficiency and maintain fleet availability.
• Preventative Maintenance: Perform basic preventative maintenance tasks that don't require dealership intervention, including fluid checks/refills, tire pressure adjustments, and minor component replacements per approved SOPs.
• Cleaning Chemical Compliance: Use only approved cleaning chemicals and follow hazardous materials handling protocols per EHS requirements.

Data Management & Security:

• Data Operations: Execute secure data handling activities including data transfers, offload procedures, and device tracking while maintaining chain of custody per security standards.
• Data Compliance: Ensure all data offload procedures meet established SLAs, maintaining proper documentation and verification of successful data transfers.
• Device Security: Use only employer-supplied, corporate-enrolled devices for photos and data transfer, ensuring no personal devices store proprietary information per security requirements.
• Secure Handling: Maintain strict security protocols for all sensitive hardware, following chain of custody standards for critical components.

Calibration & Technical Operations:

• Sensor Calibration: Conduct calibration activities to reintroduce repaired vehicles into autonomous operation, following precise procedures outlined in training materials and SOPs.
• Manual Driving Operations: Drive autonomous vehicles within depot and on public roads for calibration procedures, ensuring sensors are properly calibrated for autonomous operations.
• Technical Verification: Validate calibration success through system checks and diagnostic procedures, ensuring vehicles meet all technical requirements for autonomous deployment.
• Documentation: Maintain accurate records of all calibration activities, including completion times, issues encountered, and verification results.

Lot Management & Logistics:

• Vehicle Movement: Efficiently manage lot operations including parking, staging, and moving AVs to appropriate areas (deployment zones, charging stations, service bays) while optimizing depot flow.
• Status Management: Update vehicle status in real-time tracking systems, monitoring cycle times and ensuring accurate visibility of fleet readiness.
• Service Coordination: Confirm completion of all service and repairs, transitioning vehicles to appropriate next status while tracking SLA compliance.
• Issue Escalation: Flag maintenance needs and repair requirements to Fleet Supervisor or Depot Operations Lead, providing detailed documentation of observed issues.

Safety & Compliance:

• Safety Protocol Adherence: Follow all OSHA, EHS, and partner safety guidelines including proper PPE usage, hazardous material handling, and emergency response procedures.
• Training Compliance: Maintain all required qualifications and certifications, completing ongoing training through the partner's learning management system.
• Incident Reporting: Immediately report safety concerns, vehicle damage, or operational issues through appropriate channels, supporting incident investigation as needed.
• Quality Standards: Ensure all work meets or exceeds partner operations system standards and quality requirements.