Field Operations Manager

Required

• Bachelor's degree in Computer Science, Engineering, Information Systems, or a related technical discipline, or equivalent practical experience.
• 4+ years of experience in Field Operations, Technical Enablement, Customer Success, or Systems Engineering, with a specific focus on building and scaling operational systems.
• 2+ years of experience leading or managing teams (this role transitions from a hands-on IC builder to a team lead).
• Proven track record of operationalizing informal or ad-hoc processes into repeatable, scalable operating models.
• Strong proficiency in scripting languages (e.g., Python, Bash) for automation, data routing, and operational tooling.
• Experience supporting production software deployed into mission-critical, disconnected, or hybrid environments.
• Working understanding of networking, cloud infrastructure, infrastructure-as-code, monitoring, and operational reliability.
• Excellent written and verbal communication skills; ability to create clear documentation and standardized operating procedures.
• U.S. Citizenship. Ability to obtain and maintain a U.S. Security Clearance.
• Active Top Secret or Secret Security Clearance.
• Experience supporting Department of Defense or Intelligence Community software programs, including accreditation activities (RMF, ATO, IATT).
• Experience with Field Enablement and Field Resource Management.
• Experience deploying and managing software/hardware at the tactical edge.
• Background in both technical engineering and operational management (dual-hat experience is highly valued).
• Familiarity with AI/ML platforms and mission software ecosystems.

What Success Looks Like

• The Field Engineering team consistently executes against clearly defined priorities with high reliability across all customer sites.
• Customer deployments occur smoothly with minimal operational disruption.
• Field Engineering tools and processes mature over time to support the growth of the company.
• Field tooling and standardized workflows significantly reduce time-to-deployment and increase on-site success rates..
• Field Engineering is viewed as a strategic enabler that bridges the gap between core engineering and tactical mission success.
• Team members grow professionally while contributing to a culture of continuous improvement.