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SSG (Super Star Group)Verified
Chakrie never asks for money to apply. Report any employer who does.
BBA/BSc/Diploma Engineer from any reputed institute
Good technical understanding of Prepaid & Postpaid Meters.
Willingness to travel for physical site support when required.
Good knowledge of MS Excel and documentation.
Ability to coordinate effectively with Factory and Technical Teams.
Ability to work independently and respond quickly to urgent technical issues.
Receive and handle customer/dealer complaints through phone and other communication channels.
Provide initial troubleshooting and technical support remotely.
Identify the root cause of meter-related problems and determine the required corrective action.
Visit the customer/site physically if the issue cannot be resolved remotely.
Coordinate with the Factory/Technical Team for complex technical issues, testing, repair, replacement, and other necessary activities.
Maintain a proper Excel-based complaint database, including complaint details, problem identification, action taken, status, and final resolution.
Regularly follow up on pending complaints until successful closure.
Analyze recurring problems and share feedback with the Factory/Technical Team to reduce repeated issues.
Support factory-related technical activities whenever required, including testing, troubleshooting, meter checking, and other assigned tasks.
Maintain proper records of replaced/returned/damaged meters and related after-sales activities.
Prepare regular after-sales service reports, including pending complaints, resolved cases, recurring issues, and field observations.
Maintain good communication with customers, dealers, sales teams, and technical/factory teams to ensure smooth service.
Work at office
Full time
Narayanganj
Applications for this job are handled on the company's own website.
