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Summary
Vacancy
2
Location
Dhaka (Uttara)
Salary
Negotiable
Experience
Entry Level
Employment Status
Full time
Workplace
Work at office
Published
14 Sept 2026
Requirements
Education
Bachelor/Honors
Experience
4 to 7 years
The applicants should have experience in the following business area(s): Garments Accessories
Additional Requirements
Age 25 to 38 years
The candidates, only those who have proven working experience minimum 4-7 years with the Ralph Lauren (RL), PVH and Columbia buyers at Customer Service Dept.in any Garments Accessories company are requested to apply.
Working experience with the Ralph Lauren (RL, PVH and Columbia buyers in any Garments Accessories Company under the Customer Service Department is a must.
Should have sound knowledge & ability to keep good customer relations and customer service.
Should have patience for customer dealing.
The candidate should have good command in English.
Good communication skill is a must.
Candidates from the Uttara zone will get a preference.
Should have the ability to work under pressure.
Ability to work independently.
Knowing Hindi will be an additional advantage.
Responsibilities & Context
To participate in the lean event for Customer Service. To cross-functional project-Coordinates with PD, Sales, Planning, and Finance teams to expedite the process.
To share prescribed booking forms with customers for order placement (if applicable).
Order receipt & acknowledge to the customer mail within 2 hours.
Download layout/ artwork from FTP server or give layout query to design team and provide to customer for getting approval.
Order placement - Sales order to proceed for production through the SAP system.
PI should go to the customer within 24 hrs.
To issue PI through the SAP system and share it with the valued customer & Follow-up with the customer for approval to get the payment assurance.
Need to remind each and every customer for PI and layout approval pending issue (if any) every alternative day and escalated to sales after 48 hours if still pending. 7.
All CSE Must review their open PI and open the order before starting their daily work.
Need to discuss UDD missing, UDD revised (If there is any concern), Longer UDD based on SLA and UDD failed issues in MDI. Also, raise issues to concerns over the phone and mail.
Must have to send updates regarding UDD, UDD revised, dispatched details, or any other concern to customer daily basis.
Layout should go to the customer within 24 hours. Need to remind each and every customer for PI and layout approval pending issues (if any) by every alternative day
To focus to get LC/payment and UD as per Company SOP. Should inform customer/sales/concern if there will any issues/delay
Follow up on urgent production requests and get to customers timely. Communicate on any production HOLD, revision, cancellation-related works
To work with the PD team for any approval or price-related issues on placed orders
To communicate with QC for short claim confirmation and quality issues.
Follow-up with production units to get short replacement date and delivery updates Identify Critical issues and escalate to TL as required.
Update daily order placement report/pending report( Daily CS report) to TL.
Any other duties and responsibilities assigned by the supervisor.
Skills & Expertise
Business Communication
Customer Relationship
Execution
Compensation & Other Benefits
SalaryNegotiable
Salary review: Yearly
Festival bonus: 2
Mobile bill
Insurance
Gratuity
Provident fund
Earned Leave Encashment
Life Insurance
Workplace
Work at office
Employment Status
Full time
Job Location
Dhaka (Uttara)
How to Apply
Applications for this job are handled on the company's own website.
Manohar Filaments BD Ltd. (MFBD) is one of the renowned Indian based Multinational Companies, are producing Garments Accessories for customers who are leading the Garments Industry in terms of their brands. It has started its voyage in Bangladesh in the y
এই চাকরির জন্য বিজ্ঞাপনদাতা ব্যক্তি/প্রতিষ্ঠান আপনার কাছ থেকে কোন অর্থ চাইলে কিংবা নিয়োগ প্রক্রিয়া চলাকালীন কোন প্রকার হয়রানিমূলক (শারীরিক/মানসিক) আচরণ করলে অতিসত্বর আমাদেরকে জানান অথবা জবটি রিপোর্ট করুন। চাকরি পাওয়ার জন্য কোন ব্যক্তি/প্রতিষ্ঠানকে অর্থ প্রদান করবেন না। চাকরিকালীন কোন প্রকার হয়রানির (শারীরিক/মানসিক) সম্ভাবনা থাকলে সেখানে জয়েন করবেন না। কোন প্রকার অর্থ লেনদেন বা নিয়োগদাতা কর্তৃক হয়রানির দায়িত্ব Chakrie বহন করবে না।
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