Executive/Senior Executive - Customer Care

Dhaka
Full time
Work at office

Salary: Negotiable
Deadline: 3 Oct 20265 days left
Vacancy: 1
Category: Customer Service & Call Centre

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Summary

Vacancy: 1

Requirements

Education

Bachelor of Business Administration (BBA) in Marketing
Diploma

Experience

2 to 3 years
The applicants should have experience in the following business area(s): Real Estate, Group of Companies, Developer

Additional Requirements

Age 20 to 35 years

Females are also encouraged to apply.·
At least 2-3 years.
The applicants MUST have experience in the Developer & Real Estate Business

Responsibilities & Context

Receive and manage customer inquiries and sales leads from phone calls, social media platforms, the company website, email, walk-in customers, and other lead generation sources.
Record, verify, categorize, and maintain all incoming leads accurately in the CRM or lead management system.
Distribute leads to the Sales Team in accordance with the company's lead allocation policy and ensure fair and timely assignment.
Monitor lead status and coordinate with the Sales Team to ensure prompt follow-up and proper lead handling.
Prepare and submit daily, weekly, and monthly lead management reports, including lead source analysis, lead allocation, conversion status, and pending follow-ups, for management review.
Respond to customer inquiries professionally and provide accurate information regarding the company's products, projects, pricing, and services.
Coordinate with the Sales and Marketing departments to ensure smooth lead management and customer engagement.
Maintain complete and accurate records of customer communications, feedback, and follow-up activities.
Escalate customer complaints, urgent issues, or high-priority inquiries to the appropriate department for timely resolution.
·Ensure the confidentiality, accuracy, and integrity of customer and company data.
Monitor response times and customer service quality to ensure compliance with the company's service standards.
Assist in preparing periodic customer service and lead performance reports for management.
Perform any other customer care, lead management, or administrative duties assigned by management.

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রিপোর্ট

এই চাকরির জন্য বিজ্ঞাপনদাতা ব্যক্তি/প্রতিষ্ঠান আপনার কাছ থেকে কোন অর্থ চাইলে কিংবা নিয়োগ প্রক্রিয়া চলাকালীন কোন প্রকার হয়রানিমূলক (শারীরিক/মানসিক) আচরণ করলে অতিসত্বর আমাদেরকে জানান অথবা জবটি রিপোর্ট করুন। চাকরি পাওয়ার জন্য কোন ব্যক্তি/প্রতিষ্ঠানকে অর্থ প্রদান করবেন না। চাকরিকালীন কোন প্রকার হয়রানির (শারীরিক/মানসিক) সম্ভাবনা থাকলে সেখানে জয়েন করবেন না। কোন প্রকার অর্থ লেনদেন বা নিয়োগদাতা কর্তৃক হয়রানির দায়িত্ব Chakrie বহন করবে না।

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Executive/Senior Executive - Customer Care

Summary

Requirements

Education

Experience

Additional Requirements

Responsibilities & Context

Skills & Expertise

Compensation & Other Benefits

Workplace

Employment Status

Job Location

How to Apply

Company Information

Report this Job / Company (রিপোর্ট)

Summary

Requirements

Education

Experience

Additional Requirements

Responsibilities & Context

Skills & Expertise

Compensation & Other Benefits

Workplace

Employment Status

Job Location

How to Apply

Company Information

Report this Job / Company (রিপোর্ট)

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