Executive - Telesales (CRM)

About Beautyology

BEAUTYOLOGY is one of Bangladesh’s fastest-growing skincare and wellness brands, combining, innovation, integrity, and a customer-first approach. With a rapidly expanding product line and nationwide presence, we are serving new standards in the beauty and lifestyle industry through quality, professionalism, and operational excellence.

Our strength lies not only in our products but in our people, the driving force behind every milestone we achieve.

Why Join Beautyology?

At Beautyology, you’ll be part of a performance-driven environment that values strategy, efficiency, and collaboration. We foster a culture of growth, encourage new ideas, and reward results. Here, your expertise will directly shape the future of a fast-scaling brand that’s making a mark in the skincare sector of Bangladesh.

Job Purpose

The Executive (Inbound / Outbound, Call Center) will handle customer communication across incoming and outgoing calls, ensuring accurate information, prompt support, and professional service delivery. This role requires excellent communication skills, the ability to solve customer issues, manage orders, conduct follow-ups, and support sales and service operations. The position demands discipline, adaptability to roster duties, and strong customer-handling capability.

Key Responsibilities

Inbound Support

• Receive and respond to customer Calls/Inquiries regarding products, services, billing, delivery, or technical concerns.

• Identify customer needs, clarify issues, and provide accurate and timely solutions.

• Manage order-related support, including returns, refunds, replacements, and cancellations.

Outbound Operations

• Make outgoing calls to existing or potential customers to promote products, offers, and ongoing campaigns.

• Generate and qualify leads to support the sales team.

• Conduct follow-up calls for service updates, satisfaction checks, and customer feedback collection.

Documentation & Escalation

• Record all customer interactions, disposition, transactions, complaints, and updates accurately in the CRM system.

• Escalate unresolved or critical issues to the appropriate supervisor or department.

• Perform NPS calls, review calls, feedback calls, and order confirmation calls as required.

Market Research & Surveys

• Conduct surveys to collect customer insights and understand market trends.

• Support the team with feedback-based improvements.

Roster Duty & Shift Management

• Work on roster-based shifts, including weekends and government/national holidays when required.

• Maintain punctuality, discipline, and adherence to duty hours.

• Coordinate proactively with the WFM/roster team for shift swaps or duty-related adjustments.