We are looking for a customer-focused and energetic Executive / Sr. Executive – Call Center to handle customer inquiries, complaints, service-related calls, follow-ups, and other customer communication for CFMOTO Bangladesh. The incumbent will play an important role in ensuring a high level of customer satisfaction and maintaining a positive brand experience.
- Handle inbound and outbound customer calls professionally and courteously.
- Provide accurate information regarding motorcycles, products, after-sales service, warranty, spare parts, service centers, campaigns, and other customer-related matters.
- Receive, record, and resolve customer complaints within the defined service standards.
- Follow up with customers regarding service, repair status, complaints, deliveries, warranty claims, and other pending issues.
- Coordinate with the Sales, Service, Spare Parts, Warranty, Marketing, and Dealer/Showroom teams to resolve customer issues.
- Maintain proper records of customer calls, complaints, feedback, and follow-up activities in the CRM/system.
- Make outbound calls for customer satisfaction surveys, service reminders, campaigns, feedback collection, and lead follow-up.
- Escalate critical or unresolved customer issues to the appropriate department or management.
- Ensure timely follow-up until customer issues are properly resolved.
