We are looking for a proactive and customer-focused IT Support Executive to provide first-level technical support and ensure the smooth operation of the company's IT infrastructure. Key Responsibilities

✔ Provide first-level technical support for hardware, software, network, and system-related issues.

✔ Install, configure, and maintain desktops, laptops, printers, scanners, and other IT equipment.

✔ Troubleshoot and resolve hardware, software, email, and internet connectivity issues.

✔ Create, manage, and maintain user accounts, passwords, and system access permissions.

✔ Install, update, and maintain operating systems, Microsoft Office, Google Workspace, and other business applications.

✔ Monitor and maintain LAN, Wi-Fi, routers, switches, and other network devices to ensure uninterrupted connectivity.

✔ Perform routine system maintenance, software updates, antivirus management, and health checks.

✔ Maintain IT asset inventory, equipment records, and software license documentation.

✔ Coordinate with external vendors for hardware repairs, warranty services, and IT equipment procurement.

✔ Implement data backup procedures and follow IT security best practices to ensure data protection.

✔ Provide technical assistance to employees for business applications and day-to-day IT-related issues.

✔ Maintain proper documentation of IT support requests, issue resolutions, and system configurations.

✔ Assist in the installation and maintenance of CCTV systems, biometric attendance devices, and office IT infrastructure when required.

✔ Provide technical support during meetings, presentations, and company events.

✔ Perform any other IT-related duties assigned by the Reporting Manager or Management.