Manage global customer communication to ensure prompt responses and build strong relationships. Coordinate customer specifications, forecasts, and requirements with cross-functional teams. Monitor the entire order lifecycle from confirmation to delivery to ensure on-time execution. Collaborate with Product Development and Production to guarantee timely sample delivery. Track material readiness and production timelines to proactively mitigate delivery risks. Liaise with Costing, Sourcing, Quality, and Supply Chain to achieve business objectives. Assist with export documentation, compliance, and smooth international shipping operations. Analyze order and shipment data to identify issues and implement corrective actions. Prepare customer presentations, business updates, and progress reports for management. Drive customer retention and revenue growth through proactive problem resolution.