Executive - Information & Communication Technology, Dhaka Factory

Workplace Type

Full-time

Job ID: IJOB202663238

• Oversee daily ICT operations, including network management and end-user support.
• Diagnoses and resolves ICT hardware and logistics issues, coordinating advanced servicing with Corporate Office ICT and vendors when required.
• Provide primary support for attendance, access control, and PABX systems, engaging vendors for complex issues.
• Support Microsoft 365, Active Directory, and on premises/cloud email environments.
• Assist users with in-house and third-party applications (e.g., GSD, FastReactPlan, IntelloCut, IntelloBuy, Winda, Assyst).
• Monitor and manage server operation and performance (RODC, Attendance, etc.).
• Perform proactive monitoring to ensure network (Intranet, internet and data connectivity) health and performance with effective bandwidth and FortiGate firewall management.
• Ensure 100% ICT support log entry to analyze recurring issues for process improvement.
• Prepare and monitor the ICT annual budget to ensure optimal resource utilization.
• Evaluate and recommend technical specifications for different ICT related logistics based on justified user requirement ensuring cost optimization and sustainable investment.
• Develop and maintain comprehensive ICT documentation, reports, policies, and user guidelines in full compliance with buyer requirements and standards.
• Prepare incident report, note sheet, meeting minutes etc.
• Conduct periodic audits and inventory of ICT systems and assets to ensure proper usage.