Executive Housekeeper

Housekeeping Operations

• Supervise and manage daily housekeeping operations including guest rooms, public areas, offices, and back-of-house areas.

• Ensure all rooms and public spaces are maintained according to company cleanliness and presentation standards.

• Conduct regular inspections of rooms and facilities to ensure quality standards are met.

• Monitor room status and coordinate with Front Office for room readiness and guest requirements.

Staff Supervision & Training

• Supervise housekeeping supervisors, room attendants, public area attendants, and laundry staff.

• Prepare duty rosters, schedules, and staff assignments.

• Train employees on cleaning procedures, safety standards, grooming, and customer service.

• Monitor staff performance and provide guidance, coaching, and disciplinary action when required.

Inventory & Cost Control

•  Monitor housekeeping supplies, linen, guest amenities, and cleaning chemicals.

•  Ensure proper inventory control and minimize wastage or misuse of supplies.

•  Coordinate with Purchasing department for procurement of housekeeping materials.

•  Maintain stock records and conduct regular inventory checks.

•  Control departmental expenses within the approved budget.

Laundry & Linen Management

• Oversee laundry operations including linen handling, uniforms, and guest laundry services.

• Ensure proper linen par levels are maintained at all times.

• Monitor linen quality, replacement, and usage control.

Health, Safety & Hygiene

• Ensure compliance with hygiene, sanitation, and safety standards.

• Maintain proper handling and storage of cleaning chemicals and equipment.

• Ensure housekeeping staff follow health and safety procedures.

• Coordinate pest control and deep cleaning schedules.

Guest Service & Complaint Handling

• Ensure prompt response to guest requests and housekeeping-related complaints.

• Maintain high guest satisfaction through efficient and professional service.

• Coordinate with other departments to resolve operational issues effectively.

Administration & Reporting

• Prepare daily, weekly, and monthly housekeeping reports.

• Maintain records related to attendance, inventory, maintenance requests, and lost & found items.

• Coordinate with Engineering department regarding repair and maintenance issues.

• Ensure all SOPs and company policies are properly implemented.