Executive- Hotline & F-Commerce

Manage the company’s Facebook Page, Messenger, comments, and customer inquiries.

Respond promptly to product, price, availability, offer, delivery, and policy-related queries.

Handle customer feedbacks and ensure a positive customer experience.

Receive, verify, and process orders through Facebook, Messenger.

Identify potential customers and convert inquiries into confirmed orders.

Maintain updated knowledge of products, prices, offers, and availability.

Maintain records of customer inquiries, orders, complaints, and pending issues.

Prepare daily/weekly reports on customer interactions and Facebook activities.

Monitor customer feedback and report recurring issues or concerns.

Respond to feedback received through the designated hotline number published in the books and other media of the organization

Follow company policies, service standards, and data confidentiality guidelines.

Perform other duties assigned by the supervisor/management.