Executive (Customer Care)

We are looking for a smart, energetic, and customer-focused “Female Customer Care Executive” to join our team. The candidate will be responsible for handling customer queries, providing accurate information, maintaining good customer relationships, and ensuring a positive customer experience.

Key Responsibilities:

• Handle customer calls, queries, and complaints professionally.

• Provide accurate information regarding products, services, orders, and delivery.

• Follow up with customers and ensure timely resolution of issues.

• Maintain customer records and update relevant information.

• Coordinate with the Sales, Delivery, and Admin teams when required.

• Prepare daily/weekly customer service reports.

• Maintain a professional and friendly relationship with customers.

• Perform other customer-care-related duties assigned by management.