Executive - Customer Care, Cash, Bill & Counselling

Customer Reception & Greeting:

• Warmly welcome customers upon arrival.

• Offer beverages or waiting assistance, ensuring a hospitable environment.

Appointment Management:

• Schedule, confirm, and reschedule appointments.

• Maintain appointment records using salon software or manually.

Product & Service Knowledge:

• Explain beauty services, treatments, and available packages to customers.

• Recommend suitable products (cosmetics, skincare, haircare) based on customer needs.

Client Relationship Building:

• Maintain a strong, positive relationship with regular clients.

• Ensure follow-up calls after services or for feedback.

Complaint Handling:

• Address customer concerns or complaints politely and promptly.

• Escalate serious issues to senior management when necessary.

Billing & Cash Handling:

• Prepare and process customer bills accurately.

• Handle cash, card, and mobile banking transactions responsibly.

Coordination with Beauticians & Staff:

• Communicate client requirements clearly to service providers.

• Ensure smooth service flow and minimize wait times.

Salon Cleanliness & Ambience Monitoring:

• Ensure the reception and customer lounge areas are clean, tidy, and well-maintained.

• Report maintenance needs or cleanliness issues.

Record Maintenance:

• Maintain a customer database with service history and preferences.

• Update customer feedback and service reports.

Upselling & Promotions:

• Inform customers about ongoing offers, loyalty programs, or promotional packages.

• Encourage product purchases without being pushy.