Executive - CRM, Telemarketing (Sales & Marketing)

Make outbound calls and handle inbound inquiries to generate and qualify potential real estate clients.

Understand customer requirements regarding projects, locations, apartment sizes, budgets, and investment preferences.

Provide accurate project information and arrange meetings, site visits, and appointments for the Sales Team.

Conduct regular follow-ups with prospective, existing, and inactive leads to maximize conversion opportunities.

Maintain and update the CRM database with lead details, communication history, requirements, feedback, and status.

Monitor and respond to customer inquiries through Facebook, Instagram, WhatsApp, Messenger, website, and other digital platforms.

Convert digital inquiries and social media interactions into qualified CRM leads and coordinate proper follow-up with Sales Executives.

Coordinate with Sales and Branding/Digital Marketing Teams regarding leads, campaigns, customer feedback, and FAQs.

Support property fairs, exhibitions, project launches, promotional campaigns, and other lead-generation activities.

Prepare regular reports on lead generation, follow-ups, appointments, and conversion progress.

Ensure all customer communication follows company-approved information, communication standards, and brand guidelines.