Executive, Call Center

Respond to customers` inquiries on our Facebook, Webchat, Hotline, email, and social media platforms on a regular basis.

Note down the customer`s problems/product appearances/major complaints and provide quality feedback issues through the CRM (Customer Relationship Management) system.

Identify customers` needs, clarify information, and provide solutions and/or alternatives.

Quick response to customer inquiries and requests.

Communicate with customers in an informative manner, in keeping with the brand`s voice and tone.

Respond to customer inquiries on our Facebook and social media platforms on a regular basis in English.

Keep records of all conversations in the database in a comprehensive way.

Manage large amounts of inbound and outbound foreign calls in a timely manner.

Prepare & submit a daily report in English on incoming and outgoing calls.

Deliver extraordinary customer care by responding to questions concerning customer concerns

Consult with Customers while they share their handset problems through the vivo Feedback APP and provide a proper solution

Other works from Manager or Supervisor

Survey on selected handset models and provide the report as per the requirements from the factory

Suggesting solutions to customers` problems/product appearances/major complaints and providing quality feedback issues through the CRM (Customer Relationship Management) system.

Submit the Customer feedback report to the China Headquarters through an online English questionnaire.