Core requirements
- Excellent written and verbal communication skills in English and Bangla, including the ability to draft clear professional emails, letters, memos, and briefings tailored to internal and external audiences.
- High level of professionalism, discretion, and integrity; demonstrated ability to handle sensitive information and maintain strict confidentiality regarding executive and company affairs.
- Trustworthy, punctual, responsible, and highly organized with a professional appearance and communication style appropriate for executive-level interactions.
- Ability to work effectively in a fast-paced, dynamic business environment and adapt to shifting priorities with a positive, solution-oriented attitude.
- Open to entry-level candidates; freshers are welcome to apply. Prior experience in administrative support or executive coordination is a plus but not mandatory.
Technical skills and tools
- Proficient with Microsoft Office Suite (Word, Excel, PowerPoint) — ability to create polished documents, concise executive summaries, and formatted reports.
- Familiarity with Google Workspace (Gmail, Calendar, Docs, Sheets, Drive) and cloud-based collaboration workflows (sharing, version control, commenting).
- Comfortable using digital communication and scheduling tools (video conferencing platforms, calendar booking systems, shared task trackers) to coordinate meetings and virtual events.
- Basic document management and record-keeping skills — ability to organize contracts, correspondence, and reference files for rapid retrieval and audit readiness.
- Ability to leverage communication tools to monitor responses, manage workflows, and improve operational efficiency (examples: shared inbox management, automated reminders, simple macros or templates).
Communication and stakeholder management
- Serve as a courteous, professional point of contact for clients, partners, employees, vendors, and other stakeholders; manage relationships with tact and responsiveness.
- Prioritize and triage incoming communications (calls, emails, messages); escalate urgent matters to the CEO and resolve routine issues independently when appropriate.
- Prepare concise briefings and situational summaries that highlight decisions required, background context, and recommended next steps for executive review.
- Follow up with internal and external stakeholders to ensure timely completion of action items and to close communication loops.
Organizational, coordination, and time-management skills
- Strong organizational skills with a proven ability to manage multiple tasks, competing priorities, and tight deadlines without sacrificing attention to detail.
- Schedule and coordinate meetings, calls, and virtual events; prepare agendas, distribute materials in advance, and ensure technology and logistics are in place.
- Record meeting outcomes, track action items, assign responsibilities, and drive follow-through until tasks are completed.
- Coordinate travel logistics and executive engagements (itineraries, transportation, document preparation) to ensure smooth execution and minimal disruption to the executive’s schedule.
Judgment, autonomy, and problem solving
- Demonstrated ability to exercise sound judgment when handling confidential or sensitive matters and to make appropriate decisions in the absence of immediate executive direction.
- Ability to work independently, take ownership of assigned tasks, and proactively identify opportunities to streamline processes or improve responsiveness.
- Comfortable supporting ad hoc projects and special initiatives; able to quickly learn new topics, gather relevant information, and contribute meaningfully to project delivery.
Interpersonal and soft skills
- Strong interpersonal skills with an emphasis on clear, courteous, and diplomatic communication across organizational levels.
- Excellent follow-up and coordination abilities; persistently track outstanding items and drive closure while maintaining professional relationships.
- High emotional intelligence and the ability to interact calmly and effectively under pressure; adaptable to changing priorities and stakeholder needs.
- Attention to detail, dependability, and a strong work ethic; willing to take responsibility and be accountable for outcomes.
Additional expectations and preferred attributes
- Demonstrable commitment to confidentiality, particularly when handling CEO-related correspondence and company affairs.
- Positive, service-oriented approach and a customer-first mindset when interacting with internal and external contacts.
- Willingness to learn and to take on new responsibilities as the executive office’s needs evolve.
- Ability to maintain composure and productivity in a busy office environment; flexible to occasional adjustments in schedule to meet business needs.
