Events Producer

What's the opportunity?

We're looking for an Events Producer to help deliver Intercom's most important brand events across North America and Europe. You'll join a small, high-performing team that creates memorable experiences showcasing Fin's product innovation and Intercom's leadership in AI.

In this role, you'll partner closely with senior producers to bring events to life—from planning through onsite execution. You'll own key workstreams, collaborate across Marketing and GTM teams, and help deliver exceptional experiences that drive both brand awareness and business impact.

This is an exciting opportunity for someone who thrives in a fast-paced environment, loves solving logistical puzzles, and is eager to grow their event production expertise while working on high-profile programs.

What will I be doing?

• Produce and execute Intercom's brand events, including hosted experiences, product launches, conferences, and pop-ups
• Own event planning and execution across assigned workstreams, including venue coordination, vendor management, budgets, production logistics, and run of show
• Support the delivery of hybrid events with both in-person and livestream experiences
• Partner cross-functionally with Product Marketing, Content, Communications, Sales, Customer Success, and R&D teams
• Coordinate with production vendors and agency partners to ensure seamless execution
• Manage attendee experience, registration, ticketing, speaker logistics, and event operations
• Help maintain production timelines, budgets, and project plans across multiple concurrent events
• Track event performance and contribute to post-event reporting and learnings
• Support flagship programs such as Pioneer and other strategic company events
• Help build scalable event processes, documentation, and production playbooks
• Travel up to 30% to support onsite event execution