Enterprise Solutions Architect - Americas

• 5+ years of experience in Enterprise SaaS across one or more of: Solutions Consulting, Professional Services, or Management Consulting
• Strong ability to diagnose business processes and translate them into scalable technical solutions
• Experience with complex, multi-stakeholder deals with meaningful implementation components
• Comfort navigating collaboration with both pre-sales and post-sales teams
• Excellent communication skills, with the ability to influence executives and align cross-functional teams
• Strong judgment and ability to balance customer needs, business outcomes, and operational feasibility

What Success Looks Like

• Increasing win rates, especially in the Enterprise
• Clear alignment between scope, expectations, and customer outcomes
• Reduced implementation friction and faster time-to-value
• Improved customer confidence and sentiment at kickoff and early lifecycle
• Stronger partnership between Sales, Professional Services, and Customer Success
• Increased retention and expansion driven by successful customer outcomes

Why This Role Matters

As we move upmarket, the complexity of our customers—and the importance of getting implementations just right—continues to increase. This role ensures we are not just closing quickly, but closing them in a way that sets customers up for long-term success.

The Interview

At Ashby, our team and interview process want to help you show your best self. Our interview process is structured to get to know you and your career as well as empower you with insight into our key focus areas. Here is the process in its entirety:

• 30 min - Recruiter Screen with Talent Team
• 45 min - Interview with Head of Professional Services (Hiring Manager)
• 45 min - Change Management Challenge
• Final Round Part 1:
• 30 min - Interview with VP of Customer Success
• 30 min - Interview with our Head of Sales Americas & Head of Sales EMEA
• Final Round Part 2:
• 30 min - Interview with CEO
• 10 min - Closing Questions with Hiring Manager