Enterprise Services Manager, Professional Services Sales

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

As an Enterprise Services Manager, you will be a quota-carrying services seller and strategic advisor for Stripe’s largest users. You will originate, shape, and close complex advisory, implementation, and transformation engagements.

This role sits at the intersection of enterprise sales, solution strategy, and delivery. You will partner with Account Executives, Solutions Architects, Product, Engineering, implementation partners, and Stripe delivery teams to turn customer priorities into practical scopes, credible business cases, and executable paths to adoption.

You will own the Professional Services sales cycle from account planning and discovery through solution shaping, proposal development, commercial negotiation, contract signature, and delivery handoff. You will help customers define not only what they want to build with Stripe, but also how they will achieve value from it.

Connect sales to delivery and product strategy

• Prepare delivery teams with clear customer context, business outcomes, decision history, risks, assumptions, and stakeholder expectations.
• Maintain continuity from opportunity creation through customer kickoff and early delivery.
• Partner with Customer Success, Delivery, and Support teams to help customers progress from signature to activation, adoption, and expansion.
• Surface recurring enterprise customer needs and market insight to Product and Engineering teams to inform Stripe’s product strategy.
• Contribute to repeatable sales plays, service offerings, tools, and best practices that improve how Stripe sells and delivers Professional Services.

AI and emerging technology

Stripe customers are increasingly evaluating AI-enabled products, automation, and new digital business models. You do not need to be an AI engineer or researcher, but you should be comfortable discussing how AI-related initiatives affect data readiness, integrations, security, privacy, governance, adoption, and implementation sequencing.

You will use AI-enabled tools responsibly to improve account research, solutioning, documentation, forecasting, and delivery visibility, while applying sound judgment and validating recommendations with the appropriate technical and delivery experts.