Enterprise Customer Support Specialist

• Minimum 3+ years in B2B enterprise customer support with exposure to U.S. and E.U. markets, or similar fast-paced tech environments.
• Hands-on experience prompting large-language models, plus a solid grasp of AI fundamentals (tokens, context windows, embeddings, latency vs. cost trade-offs, etc.).
• Ability to translate complex technical concepts—APIs, SSO/SAML, cloud integrations—into clear, actionable guidance for non-technical stakeholders.
• Demonstrated strength in critical thinking, rapid context-switching, and ruthless prioritization when juggling multiple escalations.
• Proficiency with modern support platforms (Intercom, Zendesk, Jira) and basic data-analysis tools (e.g., SQL, Looker, Snowflake).
• Exceptional written and spoken English; business-level fluency in at least one additional language such as Spanish, French, or German is strongly preferred.
• Passion for continuous learning, high ownership, and a “do-what-it-takes” mindset in ambiguous situations.

Bonus Points

• Prior experience supporting AI, search, or knowledge-management products.
• Familiarity with payment platforms (Stripe), enterprise identity (SSO/OAuth), and API integrations.
• Knowledge of enterprise cloud-storage ecosystems (Google Drive, SharePoint, Dropbox) and data-governance best practices.

Why Perplexity?

• Impact at Scale – Your work directly influences hundreds of enterprise clients and millions of end-users at an unprecedented scale to encourage personalized support
• Velocity & Ownership – Ship improvements quickly in a culture that values curiosity, speed, and quality
• Cutting-Edge Tech – Operate at the forefront of applied LLMs and help invent how AI can redefine customer support itself.